Frequently Asked Questions & General Information

Setting Up a New Account with IBH

To set up an account to register for new workshops, go to our catalog site at From there you can start adding workshops to your cart right away, and you will be able to create your account at checkout. You can also create an account without registering by clicking "Sign In". On the login page, under "Create New Account?" click "I am new", and follow the instructions to create your account.

How do I access my account if I registered by phone or by mail?

When you registered by phone or mail an account was created for you. Follow these steps to create a unique password and access your account.

  • Go to
  • Click on "Forgot your Password?"
  • Enter your email address. It is very important to use the same email address you used to register. If you aren't sure which email address was used, email us at, and send us your full name and which workshop you registered for.
  • You will be sent an email with instructions and a temporary password, and you'll be automatically taken to the page to enter this password (a link to this page is also provided in the email).
  • Enter the temporary password, and provide a new unique password.

That's it! You should be able to access your account, and the workshop you registered for should already be listed on your page.

If you do not see the workshop you registered for, or have any problems with the password creation process or accessing your account, please contact us at

How can I print/access my online CE certificate?

If you have completed a workshop after May 2017, follow these instructions:

  • Log-in to your account on our catalog site at
  • You should see a list of any workshops you have completed with us. If you do not see this, click on "(YourName)'s Account", and click "My Account" from the dropdown menu.
  • Locate the live workshop, streaming workshop, or on-demand video you have recently completed.
  • Click on the "CERTIFICATE" button located at the bottom your completed workshop's description.
  • A pop-up menu will appear listing the necessary steps to complete in order to gain access to and download your certificate. These must be completed in order from top to bottom. Participants must complete the following:
    • On demand events: You must fill out the evaluation, quiz, and submit the affidavit.
    • Live-Stream events: Your attendance was tracked automatically in the webcast viewer during the live event. Simply complete the evaluation and affidavit.
    • Live, In-Person Events: You will need to fill out the evaluation and submit the affidavit. After our staff has confirmed your attendance you will be able to obtain your certificate. Please note: Participants must sign in and out EACH DAY of a workshop in order to be considered present and receive credit. No partial credit is awarded. Attendance confirmation may take up to three business days from the final day of the workshop.
  • Click “Download your Certificate”.

If you have completed a workshop before May 2017 and wish to download your certificate, please follow these instructions:
For IBH live, in-person courses, please follow the instructions on the last page of your course handouts to access your certificate online. You must attend in full, sign in and out each day, and complete the course evaluation (and post test when applicable) before you will be granted with your certificate of completion. Please visit to complete this process. You can download your CE/CME certificate to any course. To access your certificate, click on the option that best suits you: a search by email, phone or other. From here, please select the workshop you attended and take the online evaluation. Once you have completed this, you will be able to print your certificate. To make it easy, certificates are available immediately after the workshop has ended.  For assistance, please call our registration department at (800) 258-8411.

How can I get a replacement completion certificate?

If you wish to print a certificate for an event completed after May 2017, follow these instructions:

After you have completed all of the requirements for to receive your certificate you will have access to your certificate indefinitely. To print out your certificate follow these steps:

  • Log-in to your account on our catalog site at
  • Locate the live workshop, streaming workshop, or on-demand video you have recently completed.
  • Click on the certificate button for that event that looks like this:

Click “Download your Certificate” to download or print your certificate.

If you wish to print a certificate for an event you completed prior to May 2017, follow these instructions:

It`s easy to go online and download another one. Our registration vendor changed beginning Fall, 2009. For workshops held after September 1, 2009, go to

For past certificates, go to, choose your workshop, certify that you attended the entire workshop, fill out the rest of the form and print your certificate.

If you are not able to do this, please  click here to download the reissued certificate order form. For rush orders please call 650-851-8411 with the date, title and speaker of the workshop. There is a $20 fee for reissuing a certificate payable by Visa, Mastercard, Amex, Discover, or personal check made out to IBH. We can  fax, email, or mail your reissued certificate to you.

What is the cancellation/refund Policy?

All IBH 1 and 2 day workshop brochures have the following cancellation policy:  Refunds will be given on requests postmarked no later than 7 days prior to the workshop.  A $35 per person processing fee will be deducted from all cancellations. No refund will be issued within 7 days prior to the workshop.  If IBH cancels a workshop, tuition will be refunded in full.

Workshops exceeding 2 days may have alternate cancelation policies which will be noted in the workshop brochure.
All IBH brochures have the following guarantee: `If, by the first break, you are not satisfied, simply inform the on-site coordinator and turn in all materials. Write to IBH requesting a refund and tell us why the workshop did not meet your needs, and your money will be refunded.`

How do I register for a workshop, webcast, or on-demand digital training?

To register for an upcoming training, imply follow the steps below:

  • Click here to go to our catalog page. Here you may browse or search through our catalog of courses. Add any course you wish to purchase to your cart. When you have selected all the courses you want, click on “Cart” on the top menu. Verify the items in your shopping cart are the courses you wish to purchase, and click the button marked “Proceed to Checkout”.
  • If you have not already set up an account with us, here you will set up a new account by pressing “I’m a new customer”. If you registered a course with us before, enter your email address and password here. If you aren’t sure whether or not you have an account, simply click “Forgot your password” and enter your email address. If you have an account, a new temporary password will be sent along with an email with instructions. If you do not have an account, a message will pop-up indicating there is no record of your account. Navigate back to the sign-in page, and press the  “I’m a new customer” button to create an account.
  • Enter your information and press “Register”
  • On the following page, verify that your email address and name is correct. If you wish to purchase the course for more than one person, select the number of people here. Be sure to enter unique names and email addresses for each registrant. Press continue.
  • Enter your payment information.

Does IBH accept purchase orders?

We only accept purchase orders from governmental agencies
We require that all purchase orders have the following statement on them:  We are aware that there is a $35 cancellation/no show fee per person
Anyone who registers with a purchase order who cancels or does not show up for the workshop will be invoiced for the $35 cancellation fee

Guarantee, Complaint Process, and Grievance Procedures

If, after the first morning session of any workshop, you are dissatisfied and would like a refund, please inform the onsite coordinator and return all materials.  Write to IBH requesting a refund and tell us why the workshop did not meet your needs. Your money will be refunded upon receipt of your written request.

New Jersey Social Workers who are displeased with the results of the grievance process may contact the approval entity with an option to appeal to their licensing board. For more information, please contact IBH at

​To file any other grievances, please contact our administrative office at staff@ibh,com, attention Jen Demes, Director of Operations.

What kinds of discounts are available?

Group (3 or more individuals registering at the same time) and student (proof of full-time student status required) discounts are available. Discounts must be requested at the time of registration.

Course alumni (professionals who have attended an IBH live workshop during the past 12 months) get a special discount.

Does IBH offer workshop aide positions for reduced registration price?

Yes! Save $100 on a two day workshop and a substantial amount on our one day workshops by working as an aide. Please email to make sure aide positions are still available.  Selection is on a first-come, first-served basis. Aides must arrive by 7:00 am.

Does IBH offer a special hotel rate for in-person workshops?

IBH will reserve blocks of rooms for some workshops, which will be indicated in the workshop's promotional materials. IBH personnel cannot make hotel reservations for attendees. When you call to register for the workshop, ask for the address and phone number of the designated hotel. Then call the hotel and mention the name of the workshop you are attending. When offered, room blocks sell out quickly, and the final cutoff date for special rates is usually three weeks prior to the workshop. ​
If you aren't sure if there are discounted rooms available for the workshop you are interested in, please contact us at

ADA Accommodations and Special Requests

Please contact Jen at for any special accommodation requests. All live workshop meeting rooms are wheelchair accessible.

How can I be added/updated/removed from the IBH mailing list?

To be added to our email list please enter your email address on our home page.
To be added to our mailing list please email with your current mailing address and full name
To update a mailing address: please email with your past address as it appears on the brochure as well as your new address
To be removed someone from our mailing list: please email with your address as it appears on the brochure (full name, address, city, state and zip code)

How can I get a Burns Toolkit update?

Please email for information on the latest Toolkit updates.

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